The use of our website and the purchase by you of a subscription through this website is conditional upon your acceptance of these rather officious (but necessary) terms and conditions.


We may revise this legal notice at any time by updating this page. Please check the website from time to time to review the then current legal notice. These terms and conditions were last updated on 1st July, 2017. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages of this website.


The first section of these Terms and Conditions deals with the terms of use of our website. The second section deals with the terms and conditions which apply when you purchase a subscription from us. The final section of these Terms and Conditions contains certain other important terms which you should be aware of, whether you are purchasing a subscription or just browsing the website.



Any use of our website other than in accordance with these Terms and Conditions for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use the website automatically terminates and you must immediately destroy any downloaded or printed extracts from the website.


While we endeavor to ensure that the website is normally available 24 hours a day, we shall not be liable if, for any reason, the website is unavailable at any time or for any period. Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our privacy policy.





We sell subscription services to our customers whereby we send the desired product at the agreed time to the desired place. Every subscription is made clear at the time of purchase and through subsequent confirmation emails.

Each month you shall receive a minimum of one order per subscriber, with 3-5 products, chosen by you. 

The customer has the option to purchase add on packages as and when they wish too. This will be treated as a one off payment and can only be used if the subscription is active i.e not cancelled or suspended.

Once this order has been dispatched it can not be cancelled or changed. 

Memberships will only be renewed once funds have cleared into SKINBOX'S bank account.


SKINBOX'S Boxes will only be delivered to an address in the United Kingdom. Unfortunately, we cannot deliver to PO Boxes or BFPO addresses. Delivery times for boxes may vary, and we will not be responsible for any delays outside our control relating to the delivery of boxes.

The boxes will be sent by a variety of couriers depending the type of products chosen. Delivery times being approximately 3-5 working days when dispatched from the warehouse.

If you have not received your box within 7 days of its expected delivery date, please let us know by email.

If for whatever reason you are not in, our courier will hold the order for 10 working days and will the customer to get in touch for redelivery. If you do not contact the courier, all orders will be sent back to the warehouse. In this instance, we will restore the credits to your account. You will however have to pay an additional £3.95 if you wish the items to be resent to you.


By placing an order for a subscription package through our site, you confirm that:


You’re legally capable of entering into this contract with us;


You’re at least 18 years old.




Following your initial membership period of three, six or 12 months, your SKINBOX membership will automatically renew.  

The initial payment will be taken on the date of activation and subsequent payments taken on the same day of each month for the minimum term. After the initial term of three or six months, memberships will automatically renew on the same three or six month plan at the new price, unless cancelled. You can cancel your initial term on or after the 24th of the last month and before the 1st of the next month via email to ensure the membership is not automatically renewed



By agreeing to open a membership with SKINBIX, you are agreeing to pay the initial term of 3,6 or 12 months on a monthly basis for a minimum duration of the membership chosen.


You can cancel your membership on and after the 24th of the last month of your initial term to opt out of your membership renewal.  If you have been debited for the next period of your membership and have not instructed us via the site to cancel the membership, your payment is non-refundable.  You will still be charged for that month/term and no refund can be given for that period. You can re-subscribe at any time following your cancellation, but we reserve the right to dismiss re-subscription where we have previously elected to cancel your membership in accordance with these Terms & Conditions .

To cancel your membership, please either email info@skinbox.co.uk . Alternatively, please contact a member of our team who can cancel your account for you before this time.

We reserve the right to cancel your membership, for any or no reason whatsoever, including if we believe that you are in breach of any obligation under these Terms & Conditions. If we terminate your membership as a result of a breach of any obligation under these Terms & Conditions, such termination may be immediate and without notice.



If you are dissatisfied with your box, please let us know by emailing us at: info@skinbox.co.uk If the box is faulty, we may request that you return it to us (with proof of purchase) We will process any refund in accordance with our refund policy (set out below).

Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.



The price of any subscription will be as quoted on our site. If there’s an obvious pricing error in relation to the subscription which could have reasonably been recognised by you as a mis-pricing then we have the right to cancel any subscription issued in respect of the deal and issue you a refund in respect of the same.

Payment for subscription packages may be made by credit, debit card or Paypal. We may sometimes pre-authorize your credit card, debit card and/or other method of payment when you offer to buy a subscription but will only charge your credit or debit card up to 14 days before the products are dispatched as part of the subscription package.

The subscription plan to our Services consist of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.

We may submit periodic charges (e.g., monthly) without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method.

By subscribing to SKINBOX you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us, on the subscription terms set out in the application form you have completed, subject to variation in accordance with the” Renewing or cancelling your subscription “section, above.

SKINBOX, reserves the right to change the fees for any boxes or other services at any time. We agree to notify you at least 30 days in advance of any change in fees.

Please note that should your account fall into arrears, SKINBOX reserves the right to pass on your details to a collection agency for retrieval of the outstanding debt. You agree not to hold us responsible for banking charges incurred due to payments on your account.






Except as otherwise expressly set out in these Terms and Conditions, our liability for losses you suffer under these Terms and Conditions (including deliberate breaches by us) is strictly limited to the purchase price of the subscription you purchased (if any) and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. This does not include or limit in any way our liability:



For death or personal injury caused by our negligence;


Under section 2(3) of the Consumer Protection Act 1987;


For fraud or fraudulent misrepresentation; or


For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses, i.e. those which happen as a side effect of the main loss or damage (even if such losses result from a deliberate breach of these terms and conditions by us that would entitle you to terminate the contract between us). Notwithstanding anything else in these Terms and Conditions, and regardless of whether such losses are foreseeable, we shall not be liable to you for any:




Loss of income or revenue


Loss of business


Loss of profits or contracts


Loss of anticipated savings


Loss of data, or


Waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.


We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from third party sellers, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party.


We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.


You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and are agreed to by you for your own benefit and not for the benefit of any other party.


These terms and conditions and any disputes arising out of them will be governed by English Law. Any dispute or claim arising out of or in connection with these Terms and Conditions or the formation of an agreement between us (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.